ANALYSIS OF EXPECTATIONS AND SATISFACTION OF PUSKESMAS STAFF WITH HEALTH OFFICE SERVICES AT 2023 IN TANIMBAR ISLANDS DISTRICT

Abstract

The aim of this research is to analyze the expectations and satisfaction of the Health Service services, as well as to analyze the services provided by the Health Service to Community Health Center Officers in Tanimbar Regency. By using variable indicators: Tangible, reliability, responsiveness, assurance and empathy, regarding the services provided by the Health Service. The method used in this research is descriptive qualitative with a total of 10 informants. The results of this research show 1) Puskesmas officers' assessment regarding Health Service services in Tanimbar Regency is: a) The performance provided by the Health Department is not optimal in line with the level of expectations and satisfaction of puskesmas officers due to the results of interviews conducted with informants which show slow feedback from the Department Health to the needs of the Community Health Center. b). The factors that influence the Health Service services that have been provided are appropriate but still not optimal. The difference in distance between each health center is quite far, access must be taken by crossing the ocean, poor internet network, limited number of human resources are part of the inhibiting factors. It is hoped that the Health Service will respond more quickly and serve community health center staff. Apart from that, the Health Service must act fairly in providing services to community health centers in the Tanimbar Islands district. Long road access and inadequate networks are challenges for the Health Service in providing services to Puskesmas officers.