THE INFLUENCE OF LEADERSHIP ON SERVICE QUALITY THROUGH WORKFORCE COMPETENCE AND INNOVATION HEALTH IN BANTAENG DISTRICT
Abstract
The purpose of this study was to determine and analyze the influence of leadership directly on service quality and indirectly through the competence and work innovation of health workers in Bantaeng District. The research was conducted at the Bantaeng District Health Center, South Sulawesi Province, the study population was all health workers at the Bantaeng District Health Center, South Sulawesi Province, totaling 111 people. The sample was taken using a saturated sampling technique so that the sample for this study was 111 people. Data collection was carried out through observation, questionnaires and documentation, while data analysis used path analysis. The results of the study show that a) leadership has a positive and significant effect on the competence of health workers in Bantaeng Regency, b) leadership has a positive and significant effect on work innovation of health workers in Bantaeng Regency, c) leadership has a positive and significant effect on the service quality of health workers in Bantaeng Regency , d) competence has a positive and significant effect on the quality of service for health workers in Bantaeng Regency, e) work innovation has a positive and significant effect on the quality of service for health workers in Bantaeng Regency, f) leadership has a positive and significant effect on service quality through the competence of health workers in the Regency Bantaeng, and f) leadership has a positive and significant effect on service quality through work innovation of health workers in Bantaeng District
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