ANALYSIS OF EMPLOYEE SATISFACTION AT THE REGIONAL HOSPITAL OF PROF. DR. H. M. ANWAR MAKKATUTU BANTAENG
Keywords:
job satisfaction, servant leadership, interpersonal communication, work motivation, case study, Regional hospi-tal of Prof. Dr. M. Anwar Makkatutu
Abstract
Analysis of employee satisfaction at the Regional Hospital of Prof. Dr. H. M. Anwar Makkatutu Bantaeng (Supervised by Mattalatta as Supervisor I and Hardiyono as Supervisor II). This study aims to determine employee job satisfaction at the Regional Hospital of Prof. Dr. H. M. Anwar Makkatutu, Bantaeng Regency by considering factors servant leadership, interpersonal communication, and work motivation, both directly and indirectly. The research design used was a case study with a quantitative approach. The research was conducted on all 692 hospital employees, with a sample of 253 employees selected using purposive sampling technique. Data were collected through questionnaires, observations, and interviews, then analysed using path analysis statistical method. The results showed that servant leadership, interpersonal communication, and work motivation significantly affect employee job satisfaction, both directly and indirectly. Work motivation was found to have a role as an intervening variable that strengthens the relationship between servant leadership and interpersonal communication with job satisfaction. Of the three variables, servant leadership had a greater influence on employee job satisfaction than interpersonal communication. These findings confirm the importance of implementing service-orientated leadership and effective communication in creating a motivating work environment and increasing employee job satisfaction in hospitals
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References
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Ahmed, I. (2010). Effects of Motivational factors on Employees Job Satisfaction: A case study of Uni-versity of the Punjab, Pakistan. International Journal of Biometrics, 5, 70. https://api.semanticscholar.org/CorpusID:54993445
Alya, N., & Latunreng, W. (2021). Analisis Pengaruh Kompetensi dan Kedisiplinan Tenaga Kesehatan terhadap Kepuasan Pasien Rawat Inap Puskesmas Jasinga Kabupaten Bogor Jawa Barat. Trans-paransi : Jurnal Ilmiah Ilmu Administrasi, 4(1). https://doi.org/10.31334/transparansi.v4i1.1608
Barbuto, W. (2006). Scale development and construct clarification ofservant leadership. Group & Or-ganization Management.
Bavendam. (2000). Effective Management through Measurement, Special Reports: Managing Job Satis-faction. Hill Publishing Company Ltd.
Cahyoseputro, W., Juliawati, L. T., & Rokhaminawanti, E. (2021). Pengaruh Komunikasi Interpersonal Pimpinan, Motivasi Kerja Dan Lingkungan Kerja, Terhadap Kepuasan Kerja Karyawan Di Hotel Intercontinental Midplaza Jakarta. STIE STEMBI BANDUNG, 25(2). https://doi.org/10.46984/sebatik.v25i2.1468
Cangara. (2017). Perencanaan dan Strategi Komunikasi. Rajawali Press.
da Cruz Carvalho, A., Riana, I. G., & de C. Soares, A. (2020). Motivation on Job Satisfaction and Em-ployee Performance. International Research Journal of Management, IT and Social Sciences, 7, 13–23. https://api.semanticscholar.org/CorpusID:234642688
Dennis, R. (2004). Development of the Servant Leadership Assesment Instrumen. Leadership & Organ-ization Development Journal.
Devito, A, J. (2018). The Interpersonal Communication Book (Seventh Ed). New York: Harper Collins College Publishers.
Donia, M. B. L., Raja, U., Panaccio, A., & Wang, Z. (2016). Servant leadership and employee outcomes: the moderating role of subordinates’ motives. European Journal of Work and Organizational Psychology, 25, 722–734. https://api.semanticscholar.org/CorpusID:146847386
Enjang, A. (2009). Komunikasi Konseling. Nuansa, Bandung.
Eva, R., Sendjaya, van D., & Liden. (2019). Servant leadership: A systematic review and call for future research. Leadership Quarterly, 30, 111–132.
Guillaume, O., Honeycutt, A. E., & Savage-Austin, A. R. (2013). The Impact of Servant Leadership on Job Satisfaction. https://api.semanticscholar.org/CorpusID:148566643
Handoko. (2017). Manajemen Sumber Daya Manusia. Bumi Aksara, Jakarta.
Hartatik, P. I. (2018). Buku Praktis Mengembangkan SDM. Laksana.
Hasanuddin, B., M., M., & Buntuang, P. C. D. (2021). The influence of servant leadership on job satis-faction with individual character as a moderating variable. Problems and Perspectives in Man-agement. https://api.semanticscholar.org/CorpusID:233553367
Hasibuan. (2018). Manajemen Sumber Daya Manusia. Bumi Aksara, Jakarta.
Hussain, T., & Ali, W. (2012). Effects Of Servant Leadership On Followers’ Job Performance. https://api.semanticscholar.org/CorpusID:148654274
Kreitner, R. dan K., & Angelo. (2017). Perilaku Organisasi, Edisi 9, Buku ke-2. Salemba Empat.
Luthans, F. (2015). Perilaku Organisasi. Andi Offset, Yogyakarta.
Mangkunegara. (2020). Manajemen Sumberdaya Manusia Perusahaan (Edisi Revi). PT. Remaja Rosda-karya, Bandung.
Mehmeti, A. (2020). Impact Of Motivation And Job Satisfaction On Employee Performance. https://api.semanticscholar.org/CorpusID:233305944
Owens, H. (2016). How does leader humility influence team performance? Exploring the mechanisms of contagion and collective promotion focus. Academy of Management Journal, 59, 1088–1111.
Paais, M., & Pattiruhu, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. The Journal of Asian Finance, Economics and Busi-ness. https://api.semanticscholar.org/CorpusID:225339771
Pace, R. W. dan D. F. F. (2015). Komunikasi Organisasi, Strategi Meningkatkan Kinerja Perusahaan (D. Mulyana (ed.)). Remaja Rosdakarya, Bandung.
Panuju, R. (2018). Pengantar studi (ilmu) komunikasi: komunikasi sebagai kegiatan, komunikasi se-bagai ilmu. Prenadamedia Group.
Patnaik, A. (2020). Impact of Servant Leadership on Job Satisfaction. https://api.semanticscholar.org/CorpusID:216332401
Poli, W. I. M. (2011). Kepemimpinan Stratejik; Pelajaran dari Yunani Kuno hingga Bangladesh. Univer-sitas Hasanuddin.
Prestawan, A. (2010). Hubungan Antara Kepuasan Kerja dan Disiplin Kerja dengan Produktivitas Kerja Karyawan Asuransi Jiwa Bersama Bumi Putera Surakarta. Universitas Sebelas Maret.
Raza, M., Akhtar, M. W., Husnain, M., & Akhtar, M. S. (2015). The Impact of Intrinsic Motivation on Employee’s Job Satisfaction. https://api.semanticscholar.org/CorpusID:56227030
Robbins, S. P., & Judge, T. A. (2021). Organizational Behavior, updated Global Edition. Pearson Higher Ed.
Robbins, & Timothy. (2016). Perilaku Organisasi (Sixth Edit). Salemba Empat, Jakarta.
Salahudin, D. N., Lengkong, V. P. K., Tulung, J. E., & Komunikasi……, P. (2018). Pengaruh Komu-nikasi Dan Gaya Kepemimpinan Serta Budaya Organisasi Terhadap Komitmen Organisasi Dan Dampaknya Pada Kepuasan Kerja Pegawai Negeri Sipil Pada Kantor Kecamatan Se Kota Ko-tamobagu. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akutansi, 6(3).
Sendjaya, S. da. S., & C, J. (2002). Servant leadership: Its Origin, Development and Application in Or-ganizations. Journal Of Leadership and Organization Studies.
Sepahvand, R., Pirzad, A., & Rastipour, M. (2015). Exploring Servant Leadership Effects On Employ-ees Satisfaction From Work. International Journal of Asian Social Science, 5, 45–51. https://api.semanticscholar.org/CorpusID:2376872
Spears, L. (2002). Character and Servant Leadership: Ten Characteristics of Effective, Caring Leaders. The Journal of Virtues & Leadership.
Sugiyanto. (2008). Model-model Pembelajaran Inovatif. Yuma Pustaka.
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Sukmadinata, N. S. (2013). Metode Penelitian Pendidikan. PT. Remaja Rosdakarya, Bandung.
Sumardjo, M., & Priansa, D. J. (2018). Manajemen pengembangan sumber daya manusia konsep-konsep kunci. Alfabeta.
Supratiknya. (2003). Komunikasi Antar Pribadi - tinjauan Psikologis. Kanisius, Jakarta.
Sutopo, H. (2012). Teknologi Informasi dan Komunikasi dalam Pendidikan. Graha Ilmu, Yogyakarta.
Trompenaars, F. (2009). Servant Leadership Across Cultures: Harnessing the strength of the world’s most powerful leadership philosophy (F. dan V. Trompenaars (ed.)). Infinite Ideas Limited.
Vondey, M. (2010). The Relationships among Servant Leadership, Organizational Citizenship Behavior, Person-Organization Fit, and Organizational Identification. International Journal of Leadership Studies.
Wibowo. (2017). Manajemen Kinerja. PT. RajaGrafindo Persada, Depok.
Winardi. (2018). Kepemimpinan dalam manajemen. PT. Rineka Cipta.
Wiryanto. (2005). Pengantar Ilmu Komunikasi. Grasindo, Jakarta.
Published
2024-07-08
How to Cite
Ramli, A., & Hardiyono, M. (2024). ANALYSIS OF EMPLOYEE SATISFACTION AT THE REGIONAL HOSPITAL OF PROF. DR. H. M. ANWAR MAKKATUTU BANTAENG. Point of View Research Economic Development, 5(1). Retrieved from https://journal.accountingpointofview.id/index.php/POVRED/article/view/290
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Copyright (c) 2024 Adriani Ramli, Mattalatta, Hardiyono
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