The Implementation of Good Governance in Enhancing Public Services at the Makassar City Department of Population and Civil Registration
Abstract
Purpose: This study aims to analyze the implementation of good governance principles—namely professionalism, accountability, transparency, service excellence, democracy and participation, as well as efficiency and effectiveness—on public services at the Department of Population and Civil Registration, Makassar City.
Research Design and Methodology: A quantitative research method was used with a sample of 60 respondents drawn using simple random sampling. Data were collected using questionnaires and analyzed through descriptive statistics and simple linear regression with SPSS 21. Instrument validation was carried out using validity and reliability tests.
Findings and Discussion: The results indicate that good governance has a positive and significant effect on the quality of public services. Specifically, increased adherence to good governance principles improves service delivery outcomes, as evidenced by a regression coefficient of 1.170 and a coefficient of determination (R²) of 0.712.
Implications: The findings reinforce the importance of institutionalizing good governance in public agencies to enhance transparency, accountability, and citizen satisfaction in service delivery.
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