Management performance analysis based on total quality management principles

  • Edy Jumady STIEM Bongaya Makassar
  • Sigit Sugiarto Politeknik Nusantara Makassar
  • Fitriani Latief STIE Nobel Indonesia
Keywords: focus on customers, commitment, teamwork, education and training, employee engagement and empowerment, management performance

Abstract

Quality is the key to the competition's success. The best way to compete and excel is by applying the principle of total quality management to achieve the best quality. This study aims to analyze and assess the management performance of the company based on comprehensive quality management principles. In the principle of total quality management we use five independent variables, namely (focus on customers, commitment, teamwork, education and training, and employee involvement). In contrast, management performance is the dependent variable of this study. The results of the research were obtained by distributing questionnaires to 79 staff in PT. Bumi Karsa. The research hypothesis tests were performed using the SPSS tool in several phases of statistical testing. The results of this study show that indicate that the five variables of the TQM principle affect on management performance PT Bumi Karsa. The TQM variable which mainly affects management performance PT Bumi Karsa in Makassar is an employee participation and empowerment variable.

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Published
2021-01-16
How to Cite
Jumady, E., Sugiarto, S., & Latief, F. (2021). Management performance analysis based on total quality management principles. Point Of View Research Management, 2(1), 10-18. Retrieved from https://journal.accountingpointofview.id/index.php/POVREMA/article/view/112
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Articles