The Influence of Service Support Facilities and Service Quality on Community Satisfaction in The Benteng District of The Selayar Island District
Abstract
This study aims to examine the influence of service support facilities and service quality on community satisfaction in Benteng Village, Benteng District, Selayar Islands Regency. Employing a quantitative approach, the research involved 100 respondents selected through Slovin's formula from a total population of 11,086 residents. Data were collected via structured questionnaires and analyzed using multiple regression with both t-test and F-test to evaluate hypothesis significance. The findings revealed that both service support facilities and service quality significantly impact community satisfaction. Key indicators such as space layout, cleanliness, staff responsiveness, and transparency were found to be positively associated with satisfaction levels. The regression model showed that improvements in facilities and service delivery contribute meaningfully to public satisfaction. These results suggest that the local government should enhance infrastructure and public service mechanisms to foster citizen trust and satisfaction. This study highlights the necessity of strengthening service environments and administrative performance at the village level, providing practical implications for local governance and public policy development. Further research is recommended to explore long-term impacts and potential mediating factors influencing satisfaction in different demographic segments.
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