Workload and Operational Costs for Grab Driver Partners in Makassar City
Abstract
The rapid growth of ride-hailing services in Makassar has increased the number of
Grab driver-partners. However, behind the flexible work structure, drivers face
high workloads and considerable operational costs that directly affect their income
and well-being. This study aims to analyze the influence of workload and
operational costs on the income and well-being of Grab driver-partners in
Makassar City. A descriptive quantitative approach was employed, with data
collected through closed-ended questionnaires from 40 purposively selected active
drivers (minimum six months of service). Workload variables were measured
through working hours, number of trips, peak-hour activity, trip duration, and
fatigue level, while operational costs included fuel, vehicle maintenance, insurance,
communication, and unexpected expenses. Data were analyzed using normality,
multicollinearity, and heteroscedasticity tests, multiple linear regression, and t
tests. Findings indicate that both workload (t = 2.174; p = 0.036) and operational
costs (t = 5.674; p = 0.000) significantly affect drivers’ income. Higher workloads
tend to increase earnings but may reduce well-being due to physical and mental
fatigue. Efficient operational cost management positively contributes to net
income. Balanced workload management and cost control are crucial to sustaining
the well-being of ride-hailing drivers. These findings have implications for
companies and policymakers to design fairer operational strategies and enhance
social protection for driver-partners.
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