Workload Analysis of Civil Servants in a Local Government Context: A Qualitative Study at Pa’jukukang District Office, Bantaeng Regency

Abstract

Purpose: This study aims to analyze the workload of civil servants (ASN) at the Pa’jukukang District Office, Bantaeng Regency, and to examine whether the workload is appropriate in relation to the number, capacity, and competencies of existing employees. Research Design and Methodology: A descriptive qualitative approach was employed. Data were collected through in-depth interviews, direct observation, and documentation involving three civil servants representing different functional positions. Data analysis was conducted using data reduction, data display, and conclusion drawing, supported by source triangulation. Findings and Discussion: The findings indicate that the workload of civil servants is relatively high and dominated by administrative tasks that frequently accumulate within short periods. Task distribution has not fully considered employees’ competencies, educational backgrounds, and individual capacities, resulting in inefficiency and work pressure. Several civil servants are required to perform duties outside their areas of expertise. Implications: The study highlights the importance of periodic workload analysis and restructuring task allocation based on employee competencies to improve efficiency and public service delivery.