Implementation of Employee Training and Development Programs at Perumda Air Minum Tirta Jeneberang, Gowa, South Sulawesi
Abstract
This study aims to analyze the implementation of employee training and development programs at Perumda Air Minum Tirta Jeneberang, Gowa, South Sulawesi. The research examines how training initiatives are planned, implemented, and evaluated, as well as the challenges encountered in improving employee competence and organizational performance. A qualitative research design was employed using a case study approach. Data were collected through in-depth interviews with five key informants representing managerial and operational divisions, supported by observation and document analysis. The findings reveal that the organization conducts both technical and non-technical training programs, including operational skills, customer service improvement, and managerial development. Although the programs contribute positively to enhancing employee competence and service effectiveness, their implementation remains largely need-based and has not yet been fully integrated into a structured long-term human resource development framework. Budget constraints, scheduling conflicts, and limited evaluation mechanisms were identified as key challenges. The study implies that strengthening training needs assessment, developing systematic career development pathways, and implementing measurable post-training evaluations are essential to ensure sustainable organizational improvement and service quality in regional public utility companies.
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References
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